Refund Policy

• 14-day cooling-off (EU consumers): if you have not spent any credits from a purchase, you can request a full refund within 14 days of the transaction.
• Duplicate or accidental charges: refunded in full at any time upon proof.
• Service failure: if a product we sell does not deliver an output because of a fault on our side, the consumed credits are automatically returned to your balance.

• Credits that have already been spent — AI generations, publishing actions and analytics runs consume compute we have paid for.
• Purchases older than 14 days where credits were used at least once.
• Chargebacks initiated without contacting support first — we will pause the account until the dispute is resolved.

Email [email protected] from the address on your account with:

• The order ID (visible in your dashboard receipts).
• The reason for the refund.
• Whether you want the amount returned to the original payment method or converted to account credit.

We review requests within 2 business days. Approved refunds are sent back to the original payment method within 5–10 business days, depending on your bank or card issuer.

Credits remain valid for 24 months from the date of purchase. Expired credits are not refundable. We will remind you by email 30 days before any expiry.

Reach out to [email protected]. We aim to reply within one business day.